Official Service Terms for Altura Systems Clients

1. Company Overview

Altura Systems is a legally registered Individual Entrepreneur (IE) based in Tbilisi, Georgia. We provide digital commerce, automation, and cybersecurity services to clients worldwide. Our presence in Spain is limited to employees or agents of the Georgian IE and does not create a Spanish permanent establishment.

2. Scope of Services

We deliver professional services such as WhatsApp Business setup, Meta commerce configuration, catalogue creation, payment integrations (ZEN, Stripe, 2Checkout, Bizum, SumUp, etc.), automation of orders and notifications, and ongoing technical consulting.

All services are delivered digitally. When access credentials, configurations, or deliverables are provided, the service is considered complete.

3. Acceptance of Terms

By purchasing, ordering, or using Altura Systems’ services, you confirm that you have read and agree to these Terms in full. If you do not agree, you must not use our services.

4. Service Delivery

• Services are delivered exclusively online.
• Work begins only after full payment is received.
• Setup fees and initial costs are non-refundable once the project starts.
• Timelines depend on scope and third-party availability.
• We may suspend or refuse service if fraud, abuse, or illegal activity is suspected.

5. Payments and Fees

• Pricing is denominated in Euros (€) unless noted otherwise.
• Payment in advance is required before work begins.
• Subscriptions renew automatically unless the client cancels before renewal.
• Clients cover all bank fees, conversion differences, and gateway charges.
• Chargebacks, disputes, or non-payment may lead to immediate service suspension.

Refund Policy

• Due to the digital and customized nature of our services, all setup fees become non-refundable once work begins.
• Refunds are only issued for verifiable double billing or if agreed deliverables are not provided.
• Requests must be sent to contact@altura-systems.com within 7 calendar days of payment and include detailed reasoning.
• Approved refunds are processed within 14 business days using the original payment method.
• Chargebacks filed without prior written communication may result in immediate suspension of all services.

7. Client Responsibilities

• Provide accurate business details, credentials, and catalogue information.
• Comply with all applicable laws, regulations, and platform policies.
• Ensure marketing content and commerce practices follow local laws (including EU/Spanish regulations where applicable).

8. Intellectual Property

All designs, scripts, automations, templates, and proprietary materials created by Altura Systems remain our property unless otherwise agreed in writing. Clients receive a non-exclusive, non-transferable licence to use the deliverables solely within their own business operations.

Reselling, modifying, or reverse-engineering deliverables without written consent is prohibited.

9. Data Protection and Privacy

• We process personal and business data only for service delivery and account management.
• Data handling follows Georgian regulations.
• Client data is confidential and not shared with unauthorized third parties.
• Clients serving EU residents are responsible for their own GDPR compliance.
• Anonymous analytics may be used to improve service quality.

10. Third-Party Services

Our services depend on third-party providers (Meta, WhatsApp, payment processors, etc.). We are not liable for outages, policy changes, or limitations imposed by those providers, and such events do not constitute a breach of contract.

11. Limitation of Liability

• Services are provided “as is” without warranty of specific results.
• Altura Systems is not liable for indirect, consequential, or incidental damages, including lost profits or interruptions.
• Total liability is limited to the amount paid for the specific service in the previous six (6) months.

12. Representatives in Spain

Personnel located in Spain act solely as representatives of the Georgian IE. Contracts are made with Altura Systems in Georgia, and no separate Spanish legal entity or permanent establishment is created.

13. Termination

• Either party may terminate this agreement with 30 days’ written notice.
• We may terminate immediately in cases of breach, illegal activity, or non-payment.
• All outstanding fees become payable upon termination.
• Licences and access granted to the client end immediately when the agreement terminates.

14. Modifications

Altura Systems may amend these Terms at any time. Updated versions are published on our website. Continued use of our services after any update constitutes acceptance of the revised Terms.

15. Governing Law and Jurisdiction

These Terms are governed by Georgian law. All disputes will be resolved exclusively by the courts of Tbilisi, Georgia. Both parties agree to attempt amicable resolution before commencing legal proceedings.

16. Contact Information

Altura Systems
Tbilisi, Georgia
📧 contact@altura-systems.com
🌐 www.altura-systems.com